Welcome to Doors Repair RHS at Gibraltar
Welcome to RHS Window Repair. We are dedicated to safeguarding the personal data you provide us because we recognize how essential your privacy is. When you visit our website or use our window repair services in Gibraltar and the surrounding Costa del Sol, we gather, use, disclose, and safeguard your information exactly as described in this Privacy Policy.
This Privacy Policy only applies to information that is collected through the RHS Window Repair website at https://windowanddoorrepairrhs.com. It does not include information we obtain from third-party websites that we do not own or control. We recommend reading the privacy policies of any external websites you visit.
By accessing our website or using our services, you agree to this Privacy Policy and our Terms of Use. If you do not agree with any aspect of this Policy, please do not use our website or provide us with your personal information.
We gather different kinds of information so that we can give you the best service possible and efficiently run our window repair business across Gibraltar and neighboring Spanish coastal cities.
When you request a quote, book a service, or contact us via WhatsApp or email, you provide personal information voluntarily. This typically includes:
Used to send estimates, appointment confirmations, and invoices.
Used to discuss scheduling, Whatsapp photo quotes, or urgent emergency boarding requirements.
The exact location where you require window repair in Gibraltar, La Línea, San Roque, Sotogrande, Estepona, etc.
Information such as whether it is a commercial storefront, a modern marina apartment, or an Upper Town heritage property.
Information regarding your specific needs, such as "foggy double-glazing repair," "PVC dropped sash," "aluminium hinge replacement," or "wooden window restoration."
When you visit our site, we automatically gather certain technical information. This helps us optimize our website, especially since many of our customers search for emergency window repairs on their mobile phones. This includes: Information that is gathered automatically includes:
Gives us broad geographic information.
Tells us if you are using Safari on an iPhone, Chrome on a Windows PC, etc.
Which pages you viewed (e.g., the Aluminium Repair page) and how long you stayed.
The last site you viewed before coming to ours
Which pages on our site did you look at and in what order?
Date and time stamps show when you visit our site and how long you stay on each page.
The route you took to get to our website
This technical data usually doesn't include any personally identifiable information on its own, but it helps us make our website work better on various devices and browsers. This is especially essential since a lot of Gibraltar homeowners look for emergency repair services on their phones.
We use cookies (small text files saved on your device) to improve your experience:
Needed for our website to function properly.
Helps us understand how visitors find us and which services are most popular in Gibraltar vs. Spain. Google Analytics tracks IP addresses, not your name.
Helps us fix technical site issues and improve loading speeds.
You can configure your browser to reject cookies, though some website features may not function perfectly if you do.
We only use the information we gather for legitimate business reasons that directly serve you. These include:
Processing your quotes, dispatching vetted technicians to your property, and ordering the correct marine-grade parts for your windows.
Sending arrival times, answering queries, and providing post-repair warranty information.
Managing technician schedules and optimizing travel routes across the Gibraltar-Spain border.
Securely handling invoicing and accounting.
Occasionally sending tips on coastal window maintenance or special offers. You may opt out of marketing emails at any time.
Complying with Gibraltar laws and protecting our staff, customers, and property against fraud or security threats.
We respect your privacy and do not sell or rent your personal information to third parties. However, we do share information in the following limited circumstances:
We work with secure vendors to help manage our business. They are legally bound to keep your data safe. Examples include:
Secure payment processors (to handle credit card transactions).
Analytics providers (like Google).
RHS Window Repair operates directly as a unified entity under Rock Home Solutions. We do not sell your data to independent franchisees. All service regions are managed under our strict, centralized privacy standards.
We may disclose your information if required by law, such as to comply with a court order, assist law enforcement, or enforce our Terms of Use.
We implement robust technical and administrative measures to protect your data:
Our website uses industry-standard SSL/TLS encryption.
Only authorized RHS staff who need your information to perform their job can access it.
We do not store full credit card details on our servers; payments are handled by PCI-compliant processors.
Our website and services are intended for adult property owners, tenants, and business managers. We do not knowingly collect personal data from children under the age of 16. If we learn we have collected such data by mistake, we will delete it immediately.
As a business operating in Gibraltar, we fully comply with the Gibraltar Data Protection Act 2004 and the principles of the General Data Protection Regulation (GDPR). You have the right to:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or outdated information.
Request that we delete your personal data, provided we are not legally required to keep it for tax or warranty purposes.
Limit how we use your data or request it be transferred to another service.
Withdraw your consent for marketing communications at any time.
To exercise any of these rights, please email us at contact@windowanddoorrepairrhs.com with the subject line "Data Subject Request." We will respond within 30 days. We may require proof of identity before fulfilling your request.
This Privacy Policy is governed by the laws of Gibraltar. Any legal disputes regarding privacy or data protection will be subject to the exclusive jurisdiction of the Courts of Gibraltar.
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.
We believe in full transparency. If you have any questions, concerns, or requests regarding how we handle your personal data, please contact us:
contact@windowanddoorrepairrhs.com
+350 540 25929
RHS Window Repair, S1 The Residence, Engineer Lane, Gibraltar
